Our Reopening Plan During COVID-19
Dedicated to Keeping Families Safe
At Wylie Family Dentistry, we have always valued our patients’ health and safety above all else, and that hasn’t changed during the COVID-19 crisis. As a result of the restrictions being lifted, we designed and put into practice several new safety protocols to ensure the wellness of our staff and patients. That way, when you visit our office for treatment, you can relax and rest-assured that your health is our top priority.
Following The Strictest Guidelines
Our practice has and will continue to exceed safety guidelines presented by the leaders in infection control measures, including the American Dental Association, Centers for Disease Control, and the Occupational Safety and Health Administration. New discoveries are being made about COVID-19 each day, and we’re keeping up with it all by following these organizations closely. That’s why, the next time you visit our office, your appointment will be slightly different from what you’re used to.
All of our patients will be booked over the phone or online in order to minimize traffic through the practice. When you call, we’ll ask you a series of patient pre-screening questions to see if you or anybody that you’ve been in contact with is experiencing any symptoms of COVID-19. When you arrive at our office, we’ll also take your temperature as an added precaution.
While you’re in our office, we’ll gently guide you towards the hand sanitizer that we have set out for patients in the waiting area. We ask that you use this before you sit down or go back into the treatment room.
Disinfected Waiting Area
We will be disinfecting the waiting area frequently and regularly throughout the day and between patients. We have also taken out any objects that might increase risk of virus transfer, such as magazines and children’s toys.
Limited Patient Scheduling
Our patient schedule is pared-down for several reasons. First, we need to create time for our additional safety protocols between each patient. Secondly, this allows us to encourage social distancing and stagger patients’ check-in and check-out times to minimize the chances that you will come into contact with others while you’re here.
We’re Here to Provide Safe & High-Quality Care To Your Loved Ones
Even though we’ve implemented some changes in order to prioritize your health and safety, know that you’ll still be receiving the same, great dental care for your entire family that you’re used to. We truly look forward to seeing our new and existing patients in-person again! If you have any concerns or questions, don’t hesitate to contact our office.
Each day, one person will be designated to guide our Commitment to Safety. This includes greeting patients, answering questions, ensuring social distancing, and overall monitoring.
Daily Health Checks of Our Team
No contact temperature checks and a quick set of questions will ensure our team is ready, willing and able to provide safe dental care – every day.
No Handshakes or Hugs
We truly do love our patients. However, we will save our hearty welcomes and goodbyes for a later date when things are "back to normal".
No Office Tours
We enjoy starting every new patient visit by showing off our amazing practice. These tours will have to wait for your next visit.
Personal Hygiene Standards
Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.
Change Work Clothes at Work
In the past, you might have seen us at the grocery store in our stylish scrubs. No longer. Now, we change into and out of our newly-cleaned scrubs at the office, every day.
In addition to brushing and flossing before your visit, we will provide an Oracare solution to rinse in your mouth for 60 seconds and reduce bacteria.
Sequenced Patient Scheduling
Plain and simple, we are not seeing as many patients. We are allocating more time between visits for coming, going and cleaning.
Pre-Screening of Every Patient
A quick health questionnaire and consent form along with a no-touch temperature check will be completed when you arrive at our office.
Expanded Patient Appointments
In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.
Social Distancing in Place
Fewer chairs in our reception area, helpful signs and one-way traffic in our treatment area make 6’ spacing a practical reality.
Cleaning After Every Appointment
We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.
CDC-Approved Instrument Sterilization
This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.
N95 & ASTM Level 3 Masks
The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.
Front Desk Masks
Even our friendly administrative team will be wearing ASTM Level 3 masks. Don’t worry. They are smiling behind those masks!
Two masks are not enough. Our clinical team will also protect you and themselves through the use of FDA Approved PET face shields.
Disposable, Protective Coats & Hats
When appropriate, our team will utilize another layer of protection to minimize the spread or absorption of airborne particles.
HEPA Air Filtration
Our air has never been cleaner. We have added HEPA-grade filters to our HVAC system along with stand-alone air cleaners in each operatory.
No Magazines or Activities
This may make our reception area a little less exciting, but it makes it much safer as well.